Shipping policy

Shipping policy

All orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. We will email you if any issues arise

Once the shipping provider has marked your package as delivered, it is no longer our responsibility for lost or stolen items.

Due to COVID-19 shipments may arrive later than expected.

Shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

As of right now, we ship to Malta.

For shipments outside of Malta, all customs fees, duties and taxes are the sole responsibility of the customer, and will not be paid by Rosenthal Products Europe. If you have any questions about these fees, contact your local post office.

In addition, once the shipping provider has marked your package as delivered, it is no longer our responsibility for lost or stolen items.

As of now, we do not offer returns or refunds to customers outside of Malta

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at shop@rosenthalproductseu.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

UPS does not ship to P.O. Boxes. Please use the USPS option if shipping to a P.O. Box

Refunds and returns

Please refer to our Refund Policy

 

If you have any further questions, please don't hesitate to contact us at shop@rosenthalproductseu.com.